More faults than fingers to point

This was the second night in a row that we received calls about VPNs not connecting - from different hotels where we know we have lots of IPsec traffic. It's one of the hardest applications to test, because you can never test the authentication.

This time around, I knew it was the VPN host (firewall/server/concentrator) because the guest re-tried with a bad password and got a 'bad password' response instead of a timeout.

I think some of our calls logs would make for interesting reading, so we're going to post them (without names or room numbers). At the very least, if we give a guest poor support we'll likely get some 'informative' feedback.

- Matt