Sarah Lacy of TechCrunch posted an article entitled 'Hotel WiFi Should be a Right Not a Luxury' on New Year's Day. Within 48 hours there were hundreds of comments, including my own.
This is something that is critical to your guests - both business and leisure travelers. It's worth paying more attention to your Internet service because it's clearly a factor in selecting a hotel
Every General Manager should know not only the speed and capacity of their network, but also the number of guests using the network each month and how that has changed in the last 12 months.
If your guests know more about the quality of your service than you do, you may be in trouble.
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