If we were *only* in the business of answering guest calls to help them get on the Internet, we would worry more about metrics like 'call length' and 'time to resolution'. But we're not. We know what's important to our clients - keeping their guests happy and turning as many as possible into regulars.
We spent nearly an hour today to help a guest who checked into one of our client properties for a month with an Xbox and no laptop. To a non-gamer, that probably sounds odd - but it's not uncommon.
His Xbox wasn't getting an address from the network, even when a laptop did on the same wired jack (in two different guest rooms no less). Clearly a problem with the Xbox, and nobody's going to say the problem kept him from getting work done (not even the guest). But it's important to him and we took as long as necessary to work through the problem so he can do on-line gaming.
Not only is he at the property for a month, but having had a problem with an Xbox at a hotel and knowing that he found a property that accommodated him - where's he going to stay next time? I have no doubt where he'll book next time.
Subscribe to:
Post Comments (Atom)
2 comments:
Catch casinos? explore this untested [url=http://www.realcazinoz.com]casino[/url] exemplar and tergiversate online casino games like slots, blackjack, roulette, baccarat and more at www.realcazinoz.com .
you can also scan our sensible [url=http://freecasinogames2010.webs.com]casino[/url] direct at http://freecasinogames2010.webs.com and survive admonition realized means !
another lone [url=http://www.ttittancasino.com]casino spiele[/url] purlieus is www.ttittancasino.com , in lieu of of german gamblers, provision well-wishing online casino bonus.
Post a Comment