Having lived through a year+ decline in occupancy, not everything looks bright and sunny on the revenue front for hotels. But it's important to remember just how long the hospitality business has been around.
There's a great Flickr group for vintage Hotel and Motel signs http://www.flickr.com/groups/motelhotelsigns if you'd like a bit of nostalgia. Having spent time in the motel my grandparents ran at Lake Tahoe, some of these (all Tahoe) bring back instant memories.
Sarah Lacy of TechCrunch posted an article entitled 'Hotel WiFi Should be a Right Not a Luxury' on New Year's Day. Within 48 hours there were hundreds of comments, including my own.
This is something that is critical to your guests - both business and leisure travelers. It's worth paying more attention to your Internet service because it's clearly a factor in selecting a hotel
Every General Manager should know not only the speed and capacity of their network, but also the number of guests using the network each month and how that has changed in the last 12 months.
If your guests know more about the quality of your service than you do, you may be in trouble.
